Unthread is an AI-powered customer support platform built into Slack. It ca

Unthread is an AI-powered customer support platform built into Slack. It categorizes customer conversations, tracks trends, and improves support efficiency.

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What is Unthread?

Unthread is an AI-powered omni-channel customer support platform that integrates seamlessly with Slack. It aggregates tickets and data from different customer interaction sources, allowing companies to manage support efficiently in Slack channels or direct messages. With Unthread, businesses can automatically categorize customer conversations, track trending topics, and analyze support data for continuous improvement. It also helps in prioritizing and tagging new conversations, ensuring that no customer query goes unnoticed.

Who will use Unthread?

  • Customer Support Teams
  • Businesses using Slack
  • Product Managers
  • Sales Teams

How to use the Unthread?

The Core Features of Unthread
  • AI-driven conversation categorization
  • Ticket aggregation from multiple sources
  • Slack integration
  • Trend tracking
  • Prioritization and tagging of conversations
The Benefits of Unthread